Return & Refund Policy
1. [INDOSHOP] Return and Refund Policy
Thank you for shopping with [Your Brand Name]! We aim to ensure you’re completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our hassle-free return and refund policy.
1. Return Window
30-Day Return Period: You can return most items within 30 days from the date of delivery for a refund or exchange.
Holiday Season Extension: For purchase made between November 1 and December 31, we extend the return window to January 31 of the following year to accommodate gift returns.
2. Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition as received.
In its original packaging with all tags, labels, and accessories intact.
Accompanied by proof of purchase (order ID or receipt).
Non-Returnable Items:
Personalized or custom-made products.
Perishable goods (e.g., food, flowers).
Intimate wear, swimwear, or sportswear (for hygiene reasons, unless defective).
Gift cards or digital products (unless download link is faulty).
3. Return Process
Initiate a Return: Log in to your [Your Brand Name] account, go to "My Orders," and select "Return Item." Fill out the return request form with the reason for return.Pack the Item: Securely pack the item in its original packaging. Include the invoice or order confirmation slip.
Return Shipping:
We provide a prepaid return shipping label for defective or incorrect items.For other returns, customers are responsible for return shipping costs. You can use any courier service or drop off the item at our designated return centers.
Track Your Return: Once shipped, you’ll receive a tracking number to monitor your return’s progress.
4. Refund Process
Inspection: Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you via email about the approval or rejection of your refund.
Refund Timeline: Approved refunds will be processed within 5-7 business days to your original payment method. It may take additional time for your bank or card issuer to reflect the credit.
Refund Options:
Full refund to the original payment method for eligible returns.
Store credit (with a 10% bonus) as an alternative, valid for 6 months.
Delayed Refunds: If you haven’t received your refund within 10 business days, check your bank account and contact your bank. If the issue persists, reach out to us at [support email/phone].
5. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, we’ll cover the return shipping costs and provide a full refund or replacement at no extra cost.
Please report such issues within 7 days of delivery with photos of the item and packaging to [support email].
6. Exchanges
We offer exchanges for the same product in a different size or color, subject to availability.To exchange, follow the same return process and select “Exchange” in the return request form. We’ll ship the replacement once the original item is received.
7. Return Shipping Costs
Free Returns: For defective, damaged, or incorrect items.Customer-Paid Returns: For returns due to change of mind, customers bear the shipping cost unless opting for store credit, where we may waive the fee.
A flat return shipping fee of ₹100 may apply for certain low-value items (optional, based on your business model).
8. Contact Us
For any questions or assistance, contact our Customer Support Team:
Email: [support@indoshop.store.com]
Phone: [+91-8982436045]
Hours: Monday to Saturday, 9 AM to 6 PM IST
9. Policy Updates
We reserve the right to update this policy. The latest version will always be available on our website at [https://indoshop.store.shoopy.in/].
Note: This policy complies with the Consumer Protection Act, 2019, and applicable Indian e-commerce regulations. For international orders, additional customs or shipping charges may apply, and returns must comply with local laws.